So, you’re having a hard time convincing your boss or board of directors that it’s the right direction for the company? This guide will help you understand where the chatbot revolution is heading and what you need to do to convince your organisation to plan and fund one.
Your organisation’s reputation depends on the customer service you provide. If a customer is unsatisfied once then the likelihood of them returning is very slim. That’s why you should take every opportunity to deliver a great customer experience to meet the changing needs of customers on the whole.
One of the best ways to do this is cleverly automate your customer service with AI chatbots – chatbots with personalities on brand, who can answer questions a long-winded phone call would usually do. In our guide, we give examples of best virtual assistants to improve your customer service, we’ll show you how to convince management that chatbots are great for the business and we'll also describe the long-term benefits chatbots bring.
Then a desire to be the best and to be innovative can be enough to get your chatbot project off the ground.
In our guide, we will show you how to talk about statistics, the massively growing user base, incredible engagement levels, any attention spans, the advantages of immediacy, the astronomical creation and consumption of data and why you need to talk about todays user’s desire for speed of service and their desire to talk to a smart AI.